We want you to be confident in your KKmatch subscription. This policy explains when refunds apply. All amounts are in USD.
The Free plan costs nothing and requires no payment. No refund applies.
If you upgrade to a paid Individual plan (Plus or Pro) and are not satisfied, you may request a full refund within 14 days of the initial purchase. Contact support@kkmatch.com or use our Complaints & Suggestions page with your account email.
Subscriptions auto-renew at the end of each billing period. To avoid a renewal charge, cancel before the renewal date from your Account page or by contacting support. Renewal charges are non-refundable once the new period has started, except where required by law.
After the 14-day guarantee, we do not generally issue pro-rated refunds for unused conversation quota, as quota is provisioned for the full period. Enterprise and custom B2B contracts are governed by their signed agreement.
If you believe you were charged in error (duplicate payment, wrong plan), contact us within 30 days and we will investigate and refund validated duplicates promptly.
We ask that you contact us before initiating a chargeback. We will work to resolve legitimate disputes directly. Abusive chargebacks may result in account suspension.
We may update this Policy. Material changes will be posted here with a new "Last updated" date.